Century Mortgage Company Quality Survey

Century Mortgage Company
Quality Survey

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   Quality Survey

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Thank you for choosing Century Mortgage Company for your mortgage needs. We hope the service provided by Century Mortgage met your expectations and you will choose to entrust us with any needs you may have in the future.

Quality service is of the utmost importance to us and we value your input. Please take a moment to complete our Quality Survey. This survey is used for internal purposes only to ensure that you, our customer has been completely satisfied with your mortgage experience.

Sincerely,

Matthew Bohn
President/Owner
Century Mortgage Company

Your Name: (optional)

Would you like for us to contact you about this? If so Please include your contact information in the comments box at the bottom of this form.

1. Overall how would you rate your Century Mortgage Loan Officer and the location office you worked with?

	Excellent	Very Good	Good	Poor
Loan Officer's Name:
Century Mortgage Company Loan Officer
Century Mortgage Company Office Location

2. How likely would you be to recommend Century Mortgage to friends or associates?

	Definitely
	Very Likely
	Likely
	Unlikely
	Very Unlikely

3. Would you refer this loan officer to family or friends?

	Yes
	No

4. Please rate the satisfaction with the assistance provided by your Century Mortgage Loan Officer and the office location you received your service. (#1 represents very satisfied and #5 is not at all satisfied)

SATISFACTION
	VERY				NOT VERY
	1	2	3	4	5
Knowledge of Loan Officer
Communication with Loan Officer
Professionalism
Managing the details of your loan file
Quickness and efficiency
Do you feel you were well informed during the process?
Going above and beyond

5. My Loan Officer kept in touch with me regularly during the process of my loan?

	Strongly Agree
	Agree
	Disagree
	Strongly Disagree

6. Please rate the level of service you received from the office staff

	Excellent
	Very Good
	Good
	Fair
	Poor

7. Please add any additional comments you feel are important.